The Facebook-owned app will add a banner inside WhatsApp in the next two weeks, which will emphasize that WhatsApp’s end-to-end encryption will remain in place for your chats with friends and family. Hence, the privacy of your personal conversations won’t change at all, according to Will Cathcart, the head of WhatsApp.
“The first thing, which is the most important to know, is that WhatsApp cannot read your personal messages, and we cannot hear your personal calls,” he said in a video on Thursday.
At the same time, users can choose to never communicate with a business on the app. “You are in control. It’s up to you whether or not you share your number with a business and you can block a business at any time,” the FAQ adds.
Nevertheless, the controversy centers on the lack of trust surrounding Facebook and perhaps tech companies in general. So reassurances from WhatsApp may not be enough to convince some users.